At Patron Accounting LLP, we believe in full transparency and fair treatment. This policy outlines when and how you can cancel a service, request a refund, and what to expect at every stage. Your trust is our priority.
📌 Policy Summary
Full refund if cancelled before work begins. Partial refund for partially completed work. No refund once government filings are submitted. Government fees (stamp duty, challan, statutory charges) are always non-refundable. Approved refunds are processed within 7–10 business days.
This Cancellation & Refund Policy applies to all professional services offered by Patron Accounting LLP ("we", "us", "our") through our website www.patronaccounting.com, over phone, WhatsApp, email, or in-person engagements. This includes, but is not limited to:
By purchasing or engaging any of our services, you acknowledge that you have read, understood, and agree to abide by this policy.
You may request cancellation of any service at any time. However, the eligibility and amount of refund depend on the stage of service delivery at the time of your cancellation request.
If you cancel before any work has been initiated by our team, you are eligible for a 100% refund of the professional fee (excluding government fees and third-party costs, if already paid).
If work has already begun on your engagement, cancellation will be subject to a prorated deduction. The refund will be calculated as follows:
| Stage of Delivery | Refund Eligibility |
|---|---|
| No work started (order placed only) | 100% of professional fee refunded |
| Document review / initial consultation done | Up to 80% of professional fee refunded |
| Application drafted / forms prepared | Up to 50% of professional fee refunded |
| Application filed with government authority | No refund (service substantially delivered) |
| Service fully completed / certificate issued | No refund |
We strongly recommend that cancellation requests be made within 48 hours of payment for the most favorable refund outcome. Requests received after 30 business days from the date of payment, without a valid reason for delay, may be treated at the firm's discretion.
You are eligible for a 100% refund when:
• You cancel before any work is initiated by our team.
• We are unable to assign an expert or process your order within the committed timeframe.
• Duplicate payment has been made by error.
• Patron Accounting is unable to deliver the service due to internal limitations.
A prorated refund will be issued when:
• Work has commenced but the service is not yet substantially delivered.
• You choose to switch to a different service — the unused portion of the original fee will be adjusted.
• A cancellation/processing fee of up to 20% of the professional fee may be deducted based on the stage of delivery.
No refund will be issued under the following circumstances:
• Government fees, challan payments, stamp duty, DSC costs, and statutory charges paid to any government body or authorized third party — these are non-refundable as they are beyond our control.
• The application has already been filed or submitted to the relevant government authority.
• The service has been fully completed and the deliverable (certificate, report, filing acknowledgment) has been provided.
• You fail to provide required documents or information within 30 days of purchase and do not respond to our team's follow-ups via phone or email.
• You withhold material information that prevents us from completing the engagement.
• Subscription or recurring services (accounting, payroll, compliance retainers) — cancellation stops future billing but past periods are non-refundable.
Follow these steps to initiate your cancellation or refund request:
Email us at info@patronaccounting.com or call +91 945 945 6700 with your order ID, registered name, and reason for cancellation.
Our team will acknowledge your request within 24 business hours and review the stage of service delivery to determine refund eligibility.
Approved refunds are processed within 7–10 business days. The refund will be credited to the original payment method (bank account, UPI, or card).
Important: Please include your Order ID / Invoice Number and registered mobile number in all refund communications. This helps us locate your records and process your request faster.
Certain services have additional conditions that apply beyond the general policy:
| Service Category | Special Conditions |
|---|---|
| Company / LLP Registration | No refund once Name Approval (RUN/SPICe+) is filed with MCA. Government fees (MCA, stamp duty) are non-refundable at any stage. |
| GST / PAN / TAN Registration | No refund after the application is submitted on the government portal. Government processing fees are non-refundable. |
| Trademark Registration | No refund after TM-A application is filed with the IP India Registry. Government fees (₹4,500/₹9,000) are non-refundable. |
| Income Tax / GST Return Filing | No refund after the return is filed and acknowledgment (ITR-V / ARN) is generated. Partial refund if work is cancelled before filing. |
| Accounting & Bookkeeping (Monthly/Quarterly) | Cancellation applies to future billing cycles only. No refund for the current or past billed periods. |
| Payroll Services | 30-day notice period required for cancellation. Payroll processed for the notice month is non-refundable. |
| Digital Signature Certificate (DSC) | Non-refundable once DSC is issued, as it is issued by a licensed Certifying Authority. |
| Audit Services | Cancellation fee of up to 30% applies if cancelled after fieldwork has commenced. |
Non-Refundable: All government fees, statutory charges, challan payments, stamp duty, MCA fees, DSC costs, and any payments made to government portals or authorized third parties on your behalf are strictly non-refundable.
These payments are made directly to government bodies and are outside the control of Patron Accounting LLP. This applies irrespective of whether the application is approved, rejected, or withdrawn.
Examples of non-refundable government/third-party charges include (but are not limited to):
Sometimes government applications may be rejected, require clarification, or experience processing delays. Here's how we handle each scenario:
If a government application is rejected due to an error or omission on our part, we will re-file the application at no additional professional fee. However, if the government body charges a re-filing fee, the client will bear that cost.
If the rejection is due to incorrect, incomplete, or fraudulent information/documents provided by the client, the client is responsible for providing corrected information. Re-filing fees (both professional and government) may apply.
We do not guarantee government processing timelines as they are outside our control. Delays from government portals, audits, or verifications do not constitute grounds for cancellation or refund after an application has been filed.
Common questions about our cancellation and refund process.
If you have any questions, concerns, or disputes regarding this Cancellation & Refund Policy, please reach out to us. We are committed to resolving all grievances fairly and promptly.
Grievance Officer: CA Sundram Gupta, Founder — Patron Accounting LLP
Grievances will be acknowledged within 24 hours and resolved within 15 business days of receipt.
Registered Office: Office No. B4-708, RTC Silver, Sai Satyam Park, Wagholi, Pune, Maharashtra – 412207
9.1 Refund Mode: All refunds will be credited to the original payment method used at the time of purchase. If paid via UPI, refunds go to the same UPI ID. If paid by credit/debit card or net banking, the refund will be issued to the same card or bank account.
9.2 GST on Refunds: Any GST charged on the professional fee will be refunded proportionally along with the refund amount. GST paid on government fees is non-refundable.
9.3 Force Majeure: Patron Accounting shall not be liable for delays or inability to provide services due to events beyond reasonable control, including natural disasters, pandemics, government shutdowns, internet outages, or changes in law. In such cases, delivery timelines will be extended and no refund will be due on account of the delay alone.
9.4 Policy Amendments: Patron Accounting LLP reserves the right to modify this policy at any time. Updated versions will be published on this page with the revised effective date. We recommend reviewing this page periodically.
9.5 Governing Law: This policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
